Shipping policy

Last updated: May 15, 2026

This Shipping Policy applies to all orders placed through pandaproducts.online. By placing an order, you agree to the terms set out below.

Service Area

Panda Products currently serves customers in Saint Lucia only. We do not offer international shipping or delivery outside of Saint Lucia at this time.

Fulfilment Options

We offer two fulfilment methods for all orders:

Local Delivery

We offer local delivery across Saint Lucia. After your order is placed, a member of our team will contact you via phone or WhatsApp to confirm delivery arrangements, including the scheduled time and any applicable delivery fee. Delivery fees, where applicable, will be communicated to you before delivery is confirmed.

In-Store Pickup

You may collect your order in person at our location in Corinth, Gros Islet, Saint Lucia. Please arrange a pickup time with us in advance before visiting — do not arrive without prior confirmation, as staff availability may vary.

Order Processing Times

Orders are typically processed within 1–2 business days of placement. You will be contacted once your order has been processed and is ready for delivery or pickup. Processing times may be extended during peak periods or public holidays — we will notify you of any delays.

Order Confirmation

Once your order is placed, you will receive an order confirmation by email. This confirmation does not guarantee product availability. In the rare event that an item is out of stock after your order is placed, we will contact you promptly to discuss alternatives or arrange a refund where applicable.

Delivery Timeframes

Delivery timeframes vary depending on your location within Saint Lucia and the availability of our delivery team. Estimated delivery timeframes will be provided when our team contacts you to confirm your delivery. We do not guarantee specific delivery times and are not liable for delays caused by circumstances outside of our control, including but not limited to weather, road conditions, or public holidays.

Damaged or Incorrect Orders

If your order arrives damaged, incomplete, or does not match what you ordered, please contact us within 24 hours of receipt with your order details and, where possible, photos of the issue. We will work to resolve the matter promptly.

Failed Delivery Attempts

If we are unable to complete delivery due to an incorrect address, unavailability of the recipient, or other customer-related reasons, we will contact you to arrange an alternative delivery time or pickup. Additional delivery fees may apply for repeat delivery attempts.

Changes to This Policy

We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page with an updated effective date.

Contact

For any questions about your order or delivery, please contact us at info@pandaproducts.online or +1 758-384-3339.