Refund policy

Last updated: May 15, 2026

We want you to be completely satisfied with every purchase from Panda Products. Please read this policy carefully before completing your order. By making a purchase, you agree to the terms set out below.

General Policy

Panda Products operates an exchange-based returns policy. We do not offer cash refunds except where required by applicable law. All exchange requests must be initiated within 7 days of the date of purchase or delivery.

Eligibility for Exchange

To be eligible for an exchange, the following conditions must be met:

  • The item must be reported within 7 days of purchase or delivery
  • The item must be in its original, unused condition with original packaging where applicable
  • Proof of purchase (order confirmation or receipt) must be provided
  • The item must be defective, damaged on arrival, or materially different from its description

Non-Eligible Items

The following items and circumstances are not eligible for exchange:

  • Items reported more than 7 days after purchase or delivery
  • Items that have been used, modified, or damaged after purchase
  • Items returned without prior authorisation from our team
  • Change-of-mind purchases
  • Custom or made-to-order items (including custom air fresheners), unless defective
  • Items with missing original packaging or accessories

Bundle Products

Bundles are subject to the same 7-day exchange policy. If a single item within a bundle is found to be defective, only that specific item will be assessed and exchanged — not the full bundle. The remaining items in the bundle are considered final sale.

Out-of-Stock Items

If the exact item requested for exchange is out of stock at the time of your request, we will offer you a replacement of equal value or a store credit. We will notify you of available options promptly.

How to Request an Exchange

To initiate an exchange, contact us within 7 days of purchase or delivery using any of the following:

Please include your order details, a description of the issue, and photos where applicable. Do not return or send back any item without first receiving authorisation from our team. Unauthorised returns will not be accepted.

Assessment and Resolution

Once your exchange request is received, we will assess the item and respond within 2 business days. If the exchange is approved, we will arrange collection or drop-off of the item and delivery of the replacement at no additional cost to you.

Legal Rights

This policy does not affect any statutory rights you may have under the laws of Saint Lucia.

Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated effective date.

Contact

For questions about this policy, contact us at info@pandaproducts.online or +1 758-384-3339.